Spoken English and Pronunciation

“How we speak can bring ruin to many or can bring Life to some”.
Language clothes our thoughts. Language is the means of getting an idea from one’s brain into another’s without surgery in normal circumstances. Today, the English language has opened many windows to the World. This course helps to develop your Vocal muscles and linguistic skills in a way that shatters all barriers and enhances your confidence.

PRONUNCIATION

Voice & Accent (American & British culture training)

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language that he speaks, that goes to his heart. So those of you aspiring to make it to the world outside or manage MNC clients effectively, this training course would help you achieve your goals. This course will equip your listening, comprehension and pronunciation skills for challenges ahead.

VOICE AND ACCENT

Critical Decision making

In this course we study why leaders and organizations make poor choices.
The techniques and behaviors that individual, groups, and organizations can employ to improve their decision making process, by studying and challenging conformity, and then utilizing available options and resources for improved performance. This course dispels the notion that only one individual must come up with all the answers or provide solution to all tough problems, this course will help create awareness around the various tools used around the globe to improve Decision making process.

decision-making

Conflict Management

Conflict occurs in all human relationships. Handled badly, it harms individuals, relationships, organizations, communities, and nations. Handled well, it helps identify and solve problems and build stronger deeper relationships. In this course we try to focus on understanding the nature of Conflicts, describe specific ways to manage conflict and negotiate agreements more successfully—with less damage and more gain.

conflict management

Effective Communication

Communication is a part of our Life, to sustain relationships, to get what we think we need and want. In this course we identify and discuss possible barriers in communication process, then understand the communication process as a whole in detail. Finally, develop better communication skills by exploring unique ways of removing barriers and making communication effective.

effective communication

Motivation

Every individual is unique and as leaders. It is imperative to identify what motivates every individual in your team. This course helps you to identify various global theories on Motivation and how these can help us identify and facilitate improved individual, team or organization performances by accurately identifying there Motivational factor.

motivation

Leadership Skills

This course helps you understand various leadership styles and how dynamic transformation leadership techniques can be used in various scenarios for effective control and positive result within teams or organizations to proliferate their true potentials.

leadership

Effective listening and comprehension techniques

Today Researches extensively point out that effective listening and comprehension has far more consequential effects than perceived. The success of one’s life depends on the ability to listen and accurately comprehend any communication. However comprehension skill depends on the listener’s attitude, experience, knowledge, culture, upbringing etc. which changes every individual’s perception. This makes it necessary to develop these basic skills to have more enriched and fulfilling experiences in life and outstanding success in any field.

effective listening & cpomphrehension techniq

Perception

Our senses (eyes, ears, skin, tongue, and nose) are not just a part of our body, they give us the ability to form perception about the world around us, and therefore these perceptions define our personality. It is of great importance to understand how our perceptions are shaped in our life time and how some of them become our pitfalls. This course helps us to adopt best techniques and tools to enhance our learning experience, and similarly help us to adopt appropriate communication technique, basis individual or group ethnicity, to have better personal relationships.

perceptions

Negotiation

Good negotiating skills plays an important role in all business transactions. Today, this skill is crucial for solving of all types of behavioral issues, getting fractious groups to work together, counseling friends in distress, and boldly portraying your point of view, to enhance rather than strain relationships with effective results. This course intends to make you aware of all prominent negotiation techniques which would add a sharp edge to your overall personality.

negotiation

Creative Thinking

The most sought out talent by any organization is the individual’s ability to give birth to Novel and unique ideas through creative thought process. This course will enable you to develop the creative thinking process and dispel any myths that creative genius are born and not made. We would assist in providing different techniques and tools which will enable you to develop and enhance this skill.

creative thinking

Learning Styles and their Adaptations

Everyone is born with a unique intelligence. Researches have shown that traditional ways of evaluating and learning are not 100% effective. Unique intelligence requires unique methods of learning styles and if any individual wants to excel in his or her career then it is important to identify one’s learning styles and adapt to them accordingly. This course is intended for those who want to be effective learners and trainers/teachers.

learning style

Strategic Planning

This course on Strategic planning helps you to lay a clear roadmap for organizing any project in life. With clear guidelines it helps individuals, employees and leadership teams to see the bigger picture and make a coordinated effort to achieve their objectives effectively in an organized professional approach.

strategic planning

Policy making (Basic Course)

This Course helps you define, formulate, execute and cover those exceptions in the policy making process for your organization.

Leadership Training

Six thinking shoes, Six thinking hats, Fish Philosophy etc.

policy making

Public Speaking

There is nothing like oratory. It is a skill that can turn a commoner into a king. The ability to speak in front of an audience is considered as a sign of Self-confidence. This Course intends to enhance your Self Confidence while presenting your views by introducing you to years of tested and proved methods of improving public speaking skill.

public speaking

Stress Management

The Energy to complete any task comes from our body and that is limited. Present day challenges test our limits and sometimes unrestrained stress can lead to complete collapse or ineffective non creative outcomes. This course helps you to identify, understand, manage and cope with stress.

stress management in workplace

Superior Customer Service:

Superior customer service is more than solving customer problems and knowing the business’ products well. It definitely includes these, but goes beyond. It involves anticipating needs through genuine concern for customers’ well-being, should also have empathy — the ability to imagine customers’ emotional responses to their experience. In fact, one must continually put themselves in the customer’s place. Customers who feel looked out for, whatever their needs, make return trips.

customer-service-idea-featured

Effective Team Work / Team Building / Coordination

Today we know what an individual can achieve is nothing compared to what he can achieve through coordinated team work. No matter how smart, talented, driven, or passionate a leader is, the success of your team depends on effective coordination within the team, done by each team member who can understand and accomplish his role within the team effectively. This training will help you develop the skills in building a team spirit, coordinating and eventually becoming a good team player.

team work

Improving memory

This Course will help you understand how human brain works to retain memory and how by utilizing the latest research techniques we can improve our recollection through constant practice of these techniques.

improving memory

Time Management

This course helps you to identify your priorities, avoid deviation, manage time to maximize outputs and reduce stress.

Time-Management

Body language

This course prepares you for the most primitive and Primary mode of language – Body Language. Instinctively we make our first impression basis the body language of a person as it might be reflective of one’s inner most thoughts. This course helps you to break some myths and establish sound approach to make your communication effective basis the surrounding.

body languages

Dressing codes

This Course will help you to identify the purpose of dress code, and guide you to different norms practiced for different prominent occasions, and give you a fare understanding of the reasons behind them.

dressing code

Business etiquette

This course will guide you through the basics of Formal and Informal modes of communication. How to make conversations using rules of business etiquette.

A group of specialized trainers will walk you through the specifics of MNC culture training and Call Center training, with tips on how to manage MNC clients, Organizing and leading high level conference calls and meetings.

business etuquette

Selling Skills

This Course intends to take you through the journey of identifying the best approaches you can develop, customized to your style of communication, for selling products. It takes you through most important aspect of Rapport Building, Developing Emphatic listening skill resulting in improved CSAT scores and sales figure. It also gives an awareness around the Curb Stone technique for giving sales feedback.

Selling-Skills

Telephonic skills and BPO culture training.

A group of specialized trainers will walk you through the specifics of MNC culture training and Call Center training, with tips on how to manage MNC clients, Organizing and leading high level conference calls and meetings.

This course lays down a strategic approach for you to build a power pact resume basis the industry and position you are aspiring to join.

telephopnic skills

Train the Trainer/Teacher (TTT)

This Course specifically relates to those aspiring to form a career in training field. This course certifies you on varies modes of training delivery as required for a MNC trainer.

train the trainer

IELTs Preparation

Aspiring students wanting to enroll in universities and higher studies have an opportunity to prepare for your Language skills to help you get where you want to be.

IELTS-exam

E-mail Etiquette Writing for Managers

This training course defines guidelines for a Business communication and enhances the quality of communication by implementing a strategic approach and standard practices while sending out official mails.

email-etiquette-jpg

Attrition Management

This Course offers the following levels of expertise: Basic level: Familiarity with overall functions and uses of Excel Intermediate Level: Formula development, graphs, formatting techniques Advance Level: Basics of Macro programming, in depth Pivot table uses and projects

attrition management

MS Office

This Course offers the following levels of expertise: Basic level: Familiarity with overall functions and uses of Excel Intermediate Level: Formula development, graphs, formatting techniques Advance Level: Basics of Macro programming, in depth Pivot table uses and projects

Excel-Skills

Power Point Skills

Complete familiarity with PowerPoint tools, presentation techniques, Tips to make presentation effective.

presentation-skills

Behavior Management or Interpersonal Skills

In an environment where there are colleagues and leaders who come from different ethnicities, it occasionally becomes challenging to have perfect coordination without a fare understanding of basic Behavioral aspects and necessary Interpersonal skills within an organizational group. This course intends to achieve this goal by creating awareness and providing common grounds to develop an organizational behavior.

behaviour skills

Career Development of your Subordinates

Within an organization one of the most important factors of motivation is Career planning for the subordinates.  This training Module helps you to lay down a clear guideline of the line items that needs to be considered while venturing into career planning and setting right expectations basis merits and constant mentoring to achieve goals along with timely feedbacks. This would result in satisfied and focused employees.

career development

Mentoring and Feedback Skills

This course deals in Scenario based training on feedback skill utilizing Sandwich approach, by way of Sharing of statistical facts through constructive feedback process. Guidelines on managing challenging situations effectively during feedback process.

mentoring

Interviewing Skills

This course would help you to identify the job profile appropriate for the job requirement by describing the job description basis the needs of the organization. It will also helps in developing appropriate questionnaire to assess interviewees overall skills which best fits the organization’s need.

interview skills

Performance Management

In a competitive world and market you want to be the best in what you do. If you do not have the right approach and structure to manage your employee performance you would find yourself and your organization lost and out of control. Effective Performance Management helps you stay on your goal and meet your target and helps keep the Organizational environment very healthy and conducive to work in.

performance management

Performance Appraisal

Gone are the days when been in the good books with the boss with get you a promotion. A SMART approach in managing your appraisal is the future, for having and honest and transparent work culture, which helps the integrity of the organization.

performance appraisal

Assertion Skills

Having the right skill for the right job helps get the right results. A farmer cannot plow using a pen or a surgeon cannot perform surgery using a sickle. This course will help you in providing guidance in choosing your profession.

assertion skills

How to Build Organisational Culture

Lack of knowledge and direction can always be detrimental to the organization growth and having the right organizational culture helps the health of the organization and helps improve Employee satisfaction, Customer Satisfaction and Investor Satisfaction.

organication culture_change

Employee Empowerment

Empowering the Employees in the right way has helped form and build a great and valuable organization, which in turn helps the community and the Economy of the country. This course will show you the effectiveness of empowering your employee to improve results.

employee empowerment

Succession Planning

Creating, Building and Grooming Future and Existing Leaders to Help sustain and grow in the competitive Market Environment. Many leaders have existed in the years that have passed by but we have not been able to have a replica of them, However this can be changed by ensuring that we have the right mentoring and knowledge transformation to help create succession and bring in an element of security for our investors in the leaders who will be leading the organization.

succession-planning-consultant-Melbourne

Reduction in Quartile Performance Variance

To help improve the Variance between the Top Performing Employees Vs the Bottom Performing Employees and Help improve the End Customer Experience

Reduction in Quartile Performance Variance

Productivity Improvement

Help Improve the Productivity of the Process in turn improve the Revenue and in turn improve the Gross Profit of the Organization.

productivity improvement

CSAT

Help improve the End Customer Experience in turn bringing in more business and reducing customer churn.

csat

Marketing and Sales

Continuous Improvement and Innovation to help capture the competitive market and be ahead of competition and come up with SMART goals and achieve them to be ahead in the constantly changing market environment and growing and changing economic demand

marketing and sals

People Engagement

Mapping of the Process of Hiring to Training to On Job Training to Production. Find out areas of Concerns and helps fix the gaps and put processes in place to help run the above in a controlled phase and to help reduce loss of staff in the above mentioned stages and increase Employee connect and increase productivity in turn improve Revenue, GP and reduce Hiring Cost.

employee engagement